PRIVACY-RETURN POLICY

Privacy Policy

Any and all personal information processed within our website upon registration and/or purchase will be treated with utmost confidentiality and will not be disclosed to third parties for any form of direct marketing purposes.

Order Cancellation Policy

1. Transaction Fees, a specific charge that Vilani Boutique has to pay for each customer’s electronic payment processing, will NOT be refunded under any circumstances. This fee is computed within the total amount of every check out.
2. A 3% cancellation fee will be deducted from the total refund amount, after charges, for order cancellations requested within 2 days following the confirmation of payment.
3. A 10% cancellation fee will be deducted from the total refund amount, after charges, for order cancellations requested within 5 days following the confirmation of payment.
4. For orders that were already shipped upon cancellation request, the customer will not be eligible for any form of refund.

 Return Policy

1. All goods subject for return should be sent back within 14 days following the date confirmed by Vilani Boutique .
2. The original packaging of the merchandise as it was received should remain entirely intact and free from distortion as to not affect the reselling of the item/s.
3. The Receiver is required to sign the return package to reduce the chances of lost and/or stolen item/s during shipping.
Vilani Boutique will only begin the processing of refund upon receipt of the returned package. Note that all returned goods are still subject for approval of refund request depending on the following factors: a) package must be complete, b) package must be in good condition as to not affect the reselling of the item/s and c) package must be in original packaging.
A note indicating the following information is also a must for all return packages:

-Order Group
-Reason for Return
-Returning Quantity

AirPods Policy

1. AirPods Pro
Malfunctioning AirPods Pro, directly reported to Vilani Boutique within 14 days of receipt, will be subject to replacement.

No refund request for AirPods Pro purchased through Vilani Boutique will be granted.

2. AirPods Gen2 UA
Only malfunctioning AirPods Gen2 UA, directly reported to Vilani Boutique within 14 days of receipt, will be subject to replacement. However, AirPods Gen2 UA orders exceeding 90 days can be subject for repair in our warehouse.

No refund request for AirPods Pro purchased through Vilani Boutique will be granted.

3. AirPods Gen2 1:1
No aftersales service and no refund request for AirPods Gen2 1:1 purchased through Vilani Boutique will be granted.

Apple Watch Policy

1. No refund requests for Apple Watches purchased through  Vilani Boutique will be granted.
2. Apple Watches cannot be subject for replacement. However, repair requests in our warehouse may be available upon request. Terms and conditions apply.
3. Only Apple Watches that have functional defects and returned for repairing purposes within 14 days will be accepted. Vilani Boutique will not be liable for any defect or issue on the Apple Watches purchased through our website after 14 days.